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Repairs in record time
Experienced and trained technicians
From washing machines to dishwashers. We solve all mechanical, electrical and electronic breakdowns of your appliances
We attend to your requests 24 hours a day, 365 days a year.
We will ask you to identify your data in order to recover the data of the insurance you have contracted.
Our claims team will inform you about all the available services.
In the same call you can confirm the handyman service and the task you need help with.
This service will be available to you as long as the contents have been contracted.
We know that your home is much more than just a place to live. We can help you protect it.
We know that your second residence is also your home and that you want to protect it even when you’re not there.
We know that your home is home to the things that you care about most: your family, your photos, your memories. We have a range of insurance policies for your rental property, and we’ll adapt to your needs to offer you unbeatable protection.
Renting your home to someone else can be a real headache. To prevent unexpected incidents and get the most out of your insurance, we offer high-quality protection for your rented home.
Whenever you need to, you can view the sums insured and the cover included in your policy in your BS Online private area. To do so, enter the private area and select the product you wish to view.
First of all, we’re sorry to know that you want to leave.
How can I cancel my policy?
We have several phone numbers or channels for different products. You can view all of them here.
How long do I have to cancel my insurance?
If it’s an annual renewable policy, remember that you can inform us that you want to cancel the policy up to 1 month prior to the renewal date.
Building is the structure, i.e. all the structural elements and materials that are part of the home’s construction, from the pipes to the flooring. If you own your home, it’s the most important cover.
Yes. It’s an optional cover that you can add to your policy with a minimum sum insured of €2,000.
Of course. If you would like to add any covers or make any changes to a home insurance policy you have with us, you can always do so. Contact your personal advisor through your branch.
*Only for products contracted from September 2024
The Appliance Repair Service is offered by HOMESERVE ASISTENCIA SPAIN S.A.U. for BanSabadell Seguros Generales Home Protection customers.
The following white goods are covered, such as washing machine, dishwasher, fridge/combi, freezer, household dryer, electric hob, ceramic hob, induction hob, extractor hood, wine cellars and ovens that operate by electricity. Appliances other than these will not be covered.
Not covered:
· Repairs to covered appliances that are more than ten years old.
· Repairs to covered appliances that are still within the manufacturer's warranty period.
· Aesthetic damage, corrosion and/or oxidation, whether caused by normal use and/or wear and tear of the appliances or because they have been accelerated by unfavourable environmental circumstances.
· Conservation, maintenance, cleaning, unblocking, removal of foreign bodies, descaling and obstructions, adjustment or recalibration due to use.
· Repairs to household appliances by a specialised technical service outside the insured address.
· Defects recognised or accepted by the manufacturer and series faults and claims for loss of usefulness of the appliance due to the lack of spare parts from the manufacturer. Tasks to change elements that wear out or deteriorate due to normal use, such as lamps, capsules, reading or reproduction heads, gaskets, door or inlet or drain seals, vacuum cleaner hoses, outdoor tubes, etc.
· Any other household appliance of those indicated in this clause.
BanSabadell Seguros Generales, a public limited company for insurance and reinsurance with NIF A-64194590 and registered office at Calle Isabel Colbrand 22 28050 Madrid. Registered in the Commercial Registry of Madrid and in the Registry of Insurance Companies of the DGSyFP with code C-0767.
BanSabadell Mediación, a Linked Insurance-Banking Operator of the Banco Sabadell Group, S.A., NIF A-03424223, located at Avenida Óscar Esplá, 37, 03007 Alicante, registered in the R.M. of Alicante, and in the Administrative Registry of Insurance and Reinsurance Distributors of the DGSyFP with code nº OV-0004, having taken out civil liability insurance in accordance with the provisions of the regulations on the distribution of private insurance and reinsurance in force at any given time.
