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Protection of shops and offices
Take the measures needed to limit the accident’s damage. For example, if you have a water leak turn off the stopcock.
Do this as soon as possible and give us as much information as you can so that we can find the best solution. Remember to have the policyholder’s ID card number ready so that we can quickly identify you.
We’ll open and process the claim in the shortest possible time in order to resolve the incident. Before the adjuster arrives, take photos of what happened and include all details.
We’ll keep you informed about subsequent steps to follow in resolving your claim and you can follow the news online through the link that we will send you once you open the claim. If you still have any questions, please contact us by phone.
At Sabadell Seguros y Pensiones we’ll protect you if your business is affected by a loss. If your loss results in an urgent situation, we’ll be there to remedy it in less than 3 hours.
If the loss is not urgent, we’ll still provide prompt service 24 h - 48 h from the time of the first intervention.
All of our repairs are guaranteed for 1 year.
Our claims service is available 24/7/365.
Depending on your problem, here are some ideas on how to get the incident resolved as quickly and easily as possible:
Whenever you need to, you can view the sums insured and the cover included in your policy in your BS Online private area. To do so, enter the private area and select the product you wish to view.
First of all, we’re sorry to know that you want to leave.
How can I cancel my policy?
We have several phone numbers or channels for different products. You can view all of them here.
How long do I have to cancel my insurance?
If it’s an annual renewable policy, remember that you can inform us that you want to cancel the policy up to 1 month prior to the renewal date.
Building is the structure, i.e. all the structural elements and materials that are part of the construction of the premises, workshop or office, from the pipes to the flooring.
Content includes all the possessions inside a premises, workshop or office, including: furniture, electronic devices, refrigerated goods, computer equipment, valuables, etc.
Reporting a Shops claim is very simple. You can do it over the phone. Click here to find out everything you need to know to report a Shops loss.
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Covers and services subject to the policy’s terms, conditions, limitations and exclusions as set out in the terms and conditions and schedule.
BanSabadell Seguros Generales, Sociedad Anónima de Seguros y Reaseguros, holder of Tax ID No. A-64194590, with registered office at Calle Isabel Colbrand 22, 28050 Madrid. Registered in the Madrid Companies Register and in the Insurance Entities Register of the Directorate-General of Insurance and Pension Funds (DGSFP) under code C-0767.
BanSabadell Mediación, Operador de Banca-Seguros Vinculado del Grupo Banco Sabadell, S.A., holder of Tax ID No. A-03424223, with registered office at Avenida Óscar Esplá, 37, 03007 in Alicante, and registered in the Alicante Companies Register and in the Administrative Register of Insurance and Reinsurance Distributors of the Directorate-General of Insurance and Pension Funds (DGSFP) under code OV-0004, having taken out a liability insurance policy pursuant to prevailing regulations on private insurance and reinsurance